Introduction:
In many companies, to build a quality management system which alone is closely focusing on ISO 9001, 9002 or 9003 has turned out to be a barrier against subsequent quality development with everybody’s participation.
ISO 9000—A MEANS OF STANDARDIZATION:
ISO certification process is recognized as a means of standardization and this opinion is based especially on the following two facts:
1. It is allowable to use the ISO 9000 and the result of a certification in the best possible way.
2. A certification can be an excellent starting point for the support of a disciplined effort to get the best practice standardized as the foundation and necessary condition for continuous improvements.
Besides this disciplined effort to attain the perhaps much-needed standards demanded by an ISO certification and which we consider the most important positive element of a certification, we should like also to emphasize other elements which are considered positive by many companies:
A last element of an ISO 9000 certification, which is certainly not to be underestimated, is the fact that for many of the companies it is the first time that money is granted for a quality project.
ISO 9000—A BARRIER TOWARDS NEW THINKING AND IMPROVEMENTS
Sympathizers of ISO are often people who have carried through a certification process and the opponents on the other side are people who have never been involved in a certification process. The opponents attack sympathizers as people who are in a tight corner. People in this category can be company owners who have spent a great deal of money on the project or perhaps certification bodies which have gained permanent.