Introduction:
The cycle of the PDCA Leadership Model begins with the Check phase, because the development of the plan for quality improvements requires an understanding of the present situation.
Check phase:
The education of departmental heads continued through the steering group meetings, which occurred monthly for the first six months and quarterly thereafter. The purpose of each department in relation to the others was defined in departmental quality policy statements, translating the corporate policy in departmental terms which were communicated to all personnel.
By a process of involvement of management and supervision in a proper scheme of training and communication, identifying quality issues and effecting a resolution of them by management led improvement activities.
CONTRACTS-DRAWING OFFICE:
SITE OPERATIONS:
Another source of manufacture error was the estimating department’s production scheduling, where the manufacturing locations for various drawings were decided by the managing director and general manager.
The main sources of problems here were identified as:
1. drawings which were split between the Mitcham and Haverhill works, where the standard of SMWs was inferior;
2. drawings which were offered to the self-employed SMWs on a price work basis;
3. drawings which were subcontracted to external manufacturing suppliers.
The managing director that the workshop be reorganized to accommodate manufacture by small teams, as opposed to individual work benches