Introduction:
The transition is rarely smooth. Roles are being redefined. Responsibilities change. Routines are scrutinized. Like each person in the company, the company itself is changing jobs, learning to take a systematic approach to satisfying customers. Crossing this river is difficult: it means leaving behind some of your old ideas about work and jobs. Most of us try to tiptoe around the pain, but it's important to talk about some of the agonies one is apt to confront.
COMMIT TO CHANGE
Senior managers are the system's gatekeepers. If, and only if, they open the gates to cultural change, will the transition begin. The leaders of world-class companies not only open the gates, they lead the transformation, putting their minds, hearts, and souls into this new management model.
Action plan for committing to change:
Goal Gain commitment
Participants Senior managers and their staffs.
Steps • Assess your company's performance and compare it to your
perception of how much better it could be to industry and world-class leaders.