Introduction:
Continuous improvement is directly linked with the high quality. The main aim of internal quality improvements is to make the internal processes ‘leaner’, i.e. to prevent defects and problems in the internal processes which will lead to lower costs.
Methods of achieving quality:
Higher quality both should and can be achieved through:
1. Internal quality improvements:The main aim of internal quality improvements is to make the internal processes ‘leaner’, i.e. to prevent defects and problems in the internal processes which will lead to lower costs.
2. External quality improvements: external quality improvements are aimed at the external customer, the aim being to increase customer satisfaction and thereby achieve a bigger market share and with it, higher earnings.
Fig: Continuous improvements and their consequences.