Introduction:
The actual questionnaire should not be too comprehensive. Experience has shown that there should not be more than 30–40 questions.
Groups in the employee survey:
Experience shows that the questions in an employee survey may be grouped in the following main groups:
• Co-operation
– Between employees
– Between departments
– helping others
• Communication and feedback
– Communication between employees
– Feedback from managers
– Feedback from customers
• Work content
– Independence
– Variety
– Challenges to skills
• Daily working conditions
– Targets for and definition of tasks
– Time frameworks
– Measurement of the end result
– Importance of the end result for the firm
– Education and training
• Wages and conditions of employment
– Wages
– Working hour
– Job security
– Pensions
• Information about goals and policies
– Information about the firm’s raison d'être
– Information about the firm’s goals (short- and long-term)
– Information about departmental goals
– Information about results
• Management
– Qualifications
– Commitment
– Openness
– Credibility
– The ability to guide and support.