Introduction:
The distinction between rewards and recognition is that reıoards are usually monetary, and recognition is an action or activity that is not monetary. Examples of rewards are bonuses, cash awards, trips, and merchan-dişe. Examples of recognition are company awards, department or team awards and special events, individual awards, and personal thank-you's.
Attributes of the recognition program: To understand the benefits of each, Tennant iden-tified a list of attributes that define a recognition program:
Formal Recognition:
Like Tennant, most quality leaders begin with formal recognition. Intel, Carrier, IBM, HoneyweIl, and others have corporate quality awards based on quality and/or customer satisfaction measures. The avvards have two primary goals:
GTE Directories designs revvard and recognition programs to moti-vate employees to support its quality improvement efforts, and to encour-age performance. Formal avvards include the President's National Quality Team Avvard and the Award of Excellence.
Informal Recognition:
The second dimension of Tennant's recognition program, informal recognition, took shape as the company sought vvays to help managers and supervisors uniformly recognize groups. informal recognition is given more frequently than formal recognition and less frequently than day-to-day recognition. According to Tennant's guidelines, it depends on:
Categories of recognition: