Introduction:
Total Quality Management is the culture of an organization committed to customer satisfaction through continuous improvement. It is our understanding that sometimes organizations reflect the personality and character of the founder member’s norms and beliefs. There is always a question of how fast an organization should attempt to modify its culture.
Representing culture:
Organizational culture:
Importance of the organizational culture:
The concept of corporate culture has been used in recent years to develop and understand the concept of culture in connection with the study of organizations. In this section the concept of quality culture is introduced and developed for the better understanding of the way quality manifests itself in companies.
There are many definitions of culture. However, the concept of culture which is now considered for the theory of organizations has its origin within anthropology and is given by Tyler (1871–1958) as follows:
Culture or civilization, taken in its wide ethnographic sense, is that complex whole which includes knowledge, belief, art, morals, law, custom, and any other capabilities and habits acquired by man as a member of society.