SKEDSOFT

Total Quality Management (Tqm)

Introduction:

Management and leadership tend to complement one another. Strong leadership with weak management is no better than strong management with weak leadership. Similarly to leadership, there are various management styles which can be adopted by organisations, most of them can be effective in some respects and perhaps reflect weaknesses in other areas. Effective management therefore is the best approach to combine management with leadership.

Difference:

'Leadership is different from management, but not for reasons most people think. Leadership isn't mystical or mysterious. It has nothing to do with having "charisma" or other exotic personality traits. It is not the province of a chosen few. Nor is leadership necessarily better than management or a replacement of it. Rather, leadership and management are two distinctive and complementary systems of action.’

A leadership model:  

Figure represents a model where the continued effort to delight customers has to be matched by the constant need to innovate, using people as the best means. The whole effect is instigated, managed, coordinated and controlled by a leadership style which is informal and values the human creative potential.

 

A comparison of management and leadership roles:

Management

leadership

Coping with complexity

Coping with change

Involves deciding what needs to be done, creating

networks of people and relationships that can

accomplish an agenda

Involves deciding what needs to be done, creating

networks of people and relationships that can

accomplish an agenda

Manage complexity first by planning and budgeting setting

targets or goals for the future – establishing steps for achieving those targets - allocating resources

to accomplish those plans

leading an organisation to constructive change begins

by setting a direction- developing a vision of the future along with strategies for producing the changes

needed to achieve the vision

Achieve plans by organizing and staffing- creating an

organisational structure and tasks, staffing the jobs with

able people, communicating all plans, delegating

responsibility and devising systems to monitor the

implementation of various plans

Achieve plans by aligning people communicating the

new direction to people who understand the vision and

are committed to its achievement

Ensures plan accomplishment by controlling and

problem-solving monitoring results compared with set

plans - identifying deviations and solving problems

Achieving a mission requires motivating and inspiring -

keeping people in the right direction by appealing to

basic human potential often untapped

 

  • There is a high degree of compatibility between the role of management and leadership.
  • Organisations which are striving for excellence and superior performance have to narrow the gap between the roles of managers and leaders and make sure that they are the same.
  • After all being an effective leader requires internal operations to be managed efficiently.