Introduction:
Quality systems can be perceived as the part which converts statements of objectives into real outcomes. Quality systems are intended to implement the desired objectives and make quality part of every activity within the business and everyone's responsibility.
Defining quality systems:
Quality systems are about ASSURANCE and making sure that organisations reach their intended destination safely.
’A quality assurance system entails interrelated procedures directed towards accomplishing predetermined goals. The purpose and goal of a quality management system are to ensure and attain the desired and specified quality of products and services.’
Or
’Quality assurance is a structured approach to business management and control, which embraces the ability to consistently provide products and services to specification, programme and cost.