Introduction:
Total Quality Control (TQC) has been defined in a variety of ways, all of which emphasize its important role in focusing on the various activities within organisations.
Definition of the TQC:
TQC has for example been described as:
‘A management framework to ensure continuing excellence’
This management framework was suggested to include the following statements/ programmes for action:
Company Wide Quality Control
Some definitions of TQC:
1.The application of a number of important management principles and the statistical control of quality to all stages of planning, design, production, service, marketing, accounting and administration. It aims at achieving disruption-free, error-free activities that produce defect-free products and services at a quality cost suited to their market, and with dependable delivery.
2.Problem analysis in order to develop long term solutions rather than response to short term variations. Concern with direct cost reduction and a preoccupation with efficiency are ousted in favor of the pursuit of quality through the elimination of waste and non-value adding procedures and assuring continuous improvement through the refinement and expansion of quality control systems and procedure.
3.A unique concept in business management style that involves every member of any business organisation, from the top executive to the person on the lowest rung of the organisational hierarchy, in solving quality, cost and production problems. Total Quality Control is the statistical control of quality applied to the total operation of an organisation to produce dependable goods and services at a low cost suited to the market.